Support

Help & common issues.

Quick answers to the things that come up most. Search below or browse by topic and brand. Still stuck? Call us anytime at (480) 739-9961.

Brand:

Internet & WiFi

WiFi Will Not Connect

If your devices can’t get online, start by rebooting your internet modem.

TV & Streaming

Apple TV Is Frozen

Apple

If your Apple TV is stuck or unresponsive, pull its power for 5 seconds.

Remotes & Control

Control4 Halo Remote Says “No Connection”

Control4

The remote will not function or has a connection message on the screen.

Skip the Troubleshooting

Let us handle it — with a Beyond Audio service plan.

A service plan means you don't have to fix anything yourself. We monitor your system, respond fast, and often resolve issues remotely before you even notice. Priority support, proactive maintenance, and total peace of mind.

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